Order cancellation

You may request cancellation any time before your order is dispatched. If the shipment has not yet been handed to UPS, we will cancel the order and issue a full refund to the original payment method. Once an order is in transit, it can no longer be cancelled, but it may still qualify for a return after delivery.

30-day returns

We accept return requests within 30 days of delivery. Items must be clean, complete, undamaged, and returned with their original accessories, packaging, manuals, and order proof. For hygiene and safety, devices showing damage, heavy wear, missing parts, or misuse may be refused or refunded only partially.

Refunds

After your return is received and inspected, approved refunds are issued to the original payment method. Refunds typically appear on your statement within 5–10 business days after approval, depending on your bank or card issuer. Original shipping charges, if any, are non-refundable unless the item arrived defective or we made a fulfillment error.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service. If your item arrived defective, damaged, or incorrect, contact us within 7 days of delivery and we will help arrange the best next step.

Defective items & warranty

Dermé devices include a 1-year manufacturer warranty against defects in materials and workmanship. If your device fails under normal use within the warranty period, contact us with your order number, photos or video of the issue, and a short description. We may offer troubleshooting, replacement parts, a replacement device, or another appropriate remedy depending on the issue.

How to start a return, cancellation, or warranty claim

Email business@dermé.shop with your order number and the reason for your request. We’ll respond within one business day with the next steps.